Privacy policy

1. Information We Collect

We collect the following types of information:

a. Account Information

Name, email address, password, and payment details (processed by third-party providers).

b. Usage Information

Credits purchased and consumed.

Images generated.

Device, browser, and log data (IP address, access times, pages viewed).

c. Communication Data

Messages you send to us (support requests, feedback).

2. How We Use Your Information

We use your information to:

Provide and operate the Service (including credit management and billing).

Authenticate your account and secure access.

Process payments and subscriptions.

Improve and optimize the Service.

Communicate with you about updates, offers, and support.

Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share information only in these cases:

Service Providers: With vendors that provide payment processing, hosting, analytics, and customer support.

Legal Compliance: To comply with legal requirements or respond to lawful requests.

Business Transfers: If we merge, sell, or transfer assets, your data may be part of the transaction.

4. Data Retention

Account information is retained while your account is active.

Generated images may be stored temporarily for delivery and system improvements but are not permanently stored unless you choose to save them in your account.

We retain logs and billing records as required for legal and accounting purposes.

5. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:

Access, correct, or delete your personal data.

Request a copy of your data in portable format.

Opt out of certain uses (e.g., marketing emails).

Withdraw consent at any time where applicable.

You can exercise your rights by contacting us at support@frames.so.

6. Security

We use reasonable technical and organizational measures to protect your personal data. However, no online system is fully secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Frames is not intended for individuals under 18. We do not knowingly collect information from children. If we learn we have collected data from a minor, we will delete it promptly.

8. International Data Transfers

If you access Frames from outside United States, note that your data may be transferred and stored in countries with different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised “Effective Date.” Continued use of Frames after updates means you accept the new policy.

10. Contact

If you have questions or concerns about this Privacy Policy, please contact us at: support@frames.so.